• Precise cooking with SMART CONTROL and 12 power levels
• Safe to the touch. Uses magnetic technology that transfers power directly to the metal cooking pan
• Can cook anywhere. Just Plug & Cook
• Timer function from 1 – 180 minutes with 1-minute intervals
• Precise temperature settings between 140 and 460 °F
• 1800 watts of power
• Automatic safety switch and protection against overheating
• Glass ceramic cooking surface…Easy to clean as the surface stays cool!

We provide a 12-month guarantee for this product, commencing from the date of sale, for faults that are attributable to production or material faults.

Your legal guarantee entitlements in accordance with § 439 ff. BGB-E remains unaffected by this. The guarantee does not include damages, which were incurred as a result of improper handling or use, as well as malfunctions which only have a minor effect on the function or the value of the device. Consumables, transit damages, inasmuch as we are not responsible for these, as well as damages, which were incurred as a result of any repairs that were not performed by us, are also excluded from the guarantee entitlements.

This device is designed for use in domestic situations and has the appropriate performance levels. Any use in commercial situations is only covered under the guarantee to the extent that it would be comparable with the stresses of being used in a domestic situation. It is not intended for any additional, commercial use.

In the event of justified complaints, we will repair the faulty device at our discretion or replace it with a comparable trouble-free device.

Any pending faults must be reported within 14 days of delivery. All further claims are excluded.

To enforce a guarantee claim, please contact us prior to returning the device (always provide us with proof of purchase).

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.