• LOW AND WIDE GRILL RIBS: allows for multi-use so you can grill but also stir fry and sauté food. Use as Grill pan, fry pan, sauté pan or as a casserole, an all in one frying pan. The low and wide grill ribs will still emulate the distinctive marks made by a barbecue grill and also collects fat runoff. Large, attractive, and expertly constructed, this item makes it easy to cook an entire meal with just a single pan, and is an ideal option for professional chefs and gourmet home-cooks alike.
• STOVETOP OVEN: steam releasing, heat trapping lid of the nonstick grill pan retains heat on the inside but releasing steam at the same time to avoid condensation on the inside. Creates the perfect oven-like feeling on the inside keeping fried food hot and crispy.
• CAST ALUMINUM: for fast, even heating and easy cleanup; warp-resistant base.
• HEAVY GAUGE BASE HEATING PLATE: suitable for any size cooking hob and all heat sources including induction. Even heat distribution allows you to cook your favorite dishes efficiently and effortlessly across the surface of the non-stick pan. No hot spots.
• SUPERIOR NON-STICK & STAIN RESISTANT: uses ILAG’s GRANITEC triple layer, ceramic reinforced, non-stick coating which is PFOA, lead, cadmium, and heavy metal free making it safe and durable for daily use and incredibly easy to clean. Food comes right off the non-stick aluminum pan, so it makes cooking more enjoyable and easier.
• COOK N' SERVE: beautiful interior and exterior finish lets you go straight from stove top to Table top. It's a pan and a serving dish all in one. The lid will help keep food Warm yet crisp. Includes removable silicone grabbers to protect hands from hot pan handles.
• OVEN & DISHWASHER SAFE: the pan, without the stainless steel lid or the silicone handles, is oven safe up to 220C (428F) for up to 30 minutes and up to 180C (360F) for up to 60 minutes. Once you're done cooking and the pan cools down, you can put it in the dishwasher or place it under hot water for an easy clean. We always recommend hand washing vs dishwasher as it increases the life cycle of any non-stick coating.
• SILICONE GRIPS: includes 2 red silicone grips contoured for a comfortable secure hold to help handle the sleek, convenient and ergonomically designed side helper handles when they get hot. Silicone handles are not oven or direct heat source safe and should only be used when moving the hot plate and not used while cooking on. Highly practical addition to any kitchen.
• PERFECT GIFT: comes in a beautiful color gift box so makes for a perfect gift for that someone special on their birthday, mothers day, fathers day, X'Mas or just to say you love them.

Limited Lifetime Warranty

Filing a Claim

in the event of any claim for one of our products please email warranty@masterpan.com a picture of the damage/s and let us know the problem. Please also send us pictures of the top and bottom of the pan as we need to validate the normal wear and tear condition of the pan. Our Warranty Team will respond to your claim as soon as possible.

Covers

Our warranty covers your product/s from any material or workmanship defects at time of production and its non-stick coating under normal and non-professional use as mentioned in this care guide.

Does Not Cover

Our warranty does not cover damages to your product/s from excessive commercial use, normal wear and tear, deterioration due to dishwasher use, improper use such as accidents, boiling dry, over-heating an empty pot/pan, misuse, abuse, commercial or non-consumer use, overheating due to pro-longed use, scratches from metal utensils or objects, stains from certain food products, and improper cleaning. Ensure proper use of your product to validate this warranty.

Final Decision

In the event of any claim we reserve the right of the final decision of either repair, replacement (or if no longer in stock a replacement) or refund of purchase price paid in part or whole depending on the nature of the damage.

Cost

In the event of a repair or replacement there will be no charge besides shipping and handling cost. The cost of returning the product to MASTERPAN is up to the customer. The cost of shipping and handling a replacement is a flat US$9.99 per product that is under warranty.

Improper Use

We do not cover any incidental or consequential damages arising from any direct or indirect use or dropping of our product/s. Our warranty does not cover any third party liability damage that may arise from improper use or handling of our product/s such as damage to personal property, bodily parts, flooring, etc., by accidental dropping of our product/s or damage to other product/s by improper storage of our product/s.

Cosmetic Damage

This warranty does not cover scratches or damage that is merely cosmetic or minor in that it does not significantly affect the performance of the product/s itself. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal.

Non-Stick Replacement Guarantee

Every non-stick coating will eventually wear out depending on usage and no company can guarantee that but what we guarantee is that if it wears out within 12 months of purchase because you used our pan everyday then we will offer you a brand new pan at half the price to replace your old one. So for example you purchased a new pan for US$29.99 and the non-stick coating wore out due to normal wear and tear and you want to replace it, simply just email us a copy of your invoice and picture of the pan and we will send you a brand new pan for only US$14.99 + US$9.99 for the shipping and handle so you get a brand new pan to use.

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.