MEVA CASEGOODS WARRANTY

Meva offers a limited one year warranty against manufacturing defects only. In the event of a qualifying manufacturers defect, Meva will repair or replace, at Meva’s sole discretion, the damaged product without charge to dealer. In order to qualify under the terms stated within this clause, natural characteristics or properties of materials used in our products, including reclaimed materials, which can vary slightly in dimensions, color or finish, are not eligible for warranty claims. Changes in wood color tone over time, misuse, improper maintenance, improper storage and imperfections in glass, mirror, marble, and soapstone are not eligible for warranty claims. Damages or issues arising from carrier mishandling are not eligible for warranty claims.

LACQUERED-SOLID WOOD

• Use placemats or trivets under hot items and coasters under beverages to prevent marks and stains.
• Do not place hot items directly on the tabletop.
• Wipe the table with a soft, dry cloth after each use.
• Mop up spills quickly with a soft, dry cloth.
• The occasional application of a high-quality clear furniture wax will help protect the finish from minor spills. Please note that slight variations in color may occur; test wax on an inconspicuous area first.

DISTRESSED & SAND-BLASTED SOLID WOOD

(without Lacquer)

• Use placemats or trivets under hot items and coasters under beverages to prevent marks and stains.
• Wipe wood with a slightly damp cloth; note that a small amount of the finish may transfer to the cloth. Always clean the entire tabletop to maintain uniform finish.
• Mop up spills quickly with a dry cloth.
• Stains may be removed by lightly sanding
• The occasional application of a high-quality clear furniture wax will help protect the finish from minor spills. Please note that slight variations in color may occur; test wax on an inconspicuous area first.

WOOD VENEER

• Use placemats or trivets under hot items and coasters under beverages to prevent marks and stains.
• To avoid scratches, do not place sharp or jagged objects directly on the tabletop.
• Wipe with a soft, damp cloth; avoid the use of harsh chemicals or abrasive cleaning materials.
• Mop up spills quickly with a soft, dry cloth.

RECLAIMED WOOD

• Use placemats or trivets under hot items and coasters under beverages to prevent marks and stains.
• Do not place hot items directly on the tabletop.
• Wipe the table with a soft, dry cloth after each use.
• Mop up spills quickly with a soft, dry cloth.
• The occasional application of a high-quality clear furniture wax will help protect the finish from minor spills. Please note that slight variations in color may occur; test wax on an inconspicuous area first.

PAINTED SOLID WOOD

• Use placemats or trivets under hot items and coasters under beverages to prevent marks and stains.
• Do not place hot items directly on the tabletop.
• Wipe the table clean with a soft, dry cloth after each use.
• Mop up spills quickly with a soft, dry cloth.

WAXED WOOD

• Use placemats or trivets under hot items and coasters under beverages to prevent marks and stains.
• Do not place hot items directly on the tabletop.
• Wipe the table clean with a soft, dry cloth after each use.
• Avoid mineral oil, as its usage could discolor the wood.
• Wax can be reapplied, as normal use wears away the waxed finish. Use a high-quality furniture wax. Please note that slight variations in color may occur; test wax on an inconspicuous area first.

VELVET FABRIC

• Dab spills quickly with a soft cloth.
• Spot clean with warm water and mild soap; blot thoroughly to remove soap residue.
• Vacuum with upholstery attachment to remove dust and dirt.
• Treat stains as follows:
• For dry stains, use alcohol, then dry clean.
• For oily stains, use solvent, then dry clean.
• For red wine or lipstick, use alcohol, then dry clean.
• For wet stains like fruit juice or ketchup, use soap and hot water, then dry clean.
• Steam or dry clean if needed.
• Do not use any cleaning product that contains bleach.
• For stubborn stains, we recommend professional dry cleaning.

LINEN FABRIC

• Clean with natural soap in lukewarm water. Sponge briskly and rinse thoroughly with clean water to remove dirt. Air dry.
• To clean exterior cushions, flush with water and allow to air dry without removing the cover.
• Do not use any cleaning product that contains bleach.
• For stubborn stains, we recommend professional dry cleaning.

MARBLE

• Our marble tops are sealed before shipping, but are porous by nature and can be stained, scratched or chipped.
• Protect from acidic substances like wine, coffee, fruit juice and tomato sauce. Always blot spills immediately and rinse with a clean, damp cloth.
• To prevent ring marks, place coasters or trivets under glasses and dishes; use mats or runners beneath hard objects that might scratch the surface.
• Do not place hot items directly on the tabletop.
• Do not use chemical cleansers, dusting sprays, abrasive cleaners or furniture polish.
• Dust frequently with a soft, dry cloth. Wash periodically with a cloth dampened with warm water, and if necessary, a small amount of mild dishwashing liquid. Use a second damp cloth to remove the soap.
• For marble, the use of a resealer, such as SCI Granite & Stone Sealer, is recommended. Apply once a year or as needed.

STONE

• Use placemats or trivets under food items and coasters under beverages to prevent marks and stains.
• Avoid placing hot items directly on the concrete top. Concrete is heat resistant, but excessive heat can damage or discolor the sealer.
• Do not cut directly on the surface top to avoid damaging the sealer. Always use a cutting board when preparing food.
• Clean up spills as soon as possible.
• Avoid abrasive soaps or cleansers. A mild soap and warm water is recommended for daily cleaning.

METAL

• Use placemats or trivets under hot items and coasters under beverages to prevent marks and stains.
• Do not place hot items directly on the tabletop.
• Metal surfaces scratch easily; do not cut directly on the surface.
• Wipe up spills quickly with a soft, dry cloth.

GLASS

• Do not place hot items directly on surface; use coasters under beverages to prevent marks and stains
• Wipe with a soft, dry cloth; glass may be cleaned with glass cleaner

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.