• 2x Chair
• 2x Seat Cushion

• Constructions - The materials and processes involved in the creation of our handcrafted furnishings create a level of quality and uniqueness that can be appreciated in each individual product. The beauty and individual variations in the natural materials used, paired with the hand applications of our finishing techniques, create a warmth and comfort that cannot be replicated by machines.
• Curated Material Selection - Our materials are carefully selected and combined in our designs to produce a long-lasting durable product to be enjoyed for years to come. As such the finish may appear slightly different depending on the natural characteristics of the underlying materials surface and orientation.
• Embracing Natural Materials - We embrace the natural properties of the materials used. Each piece of wood is completely unique due to its grain, color, and texture, and cannot be replicated. The finish will show the unique and natural textures of the underlying materials. To accommodate the natural shrinkage and expansion properties of the wood materials, small gaps at joints are left intentionally during assembly & finishing.
• Individual Craftsmanship - All of our products are hand finished by skilled craftsmen. This personal touch, combined with the natural characteristics of the materials used, creates a unique product that is truly one of a kind. Slight variations in finish are to be expected, and are not considered product defects.
• Fully Assembled Product - This product ships fully assembled so you can enjoy it as soon as it arrives at your home. 
• The coloration is achieved naturally by soaking the rattan in rice paddy fields, where the earthy tones are absorbed by the rattan fibers. The result is a soft grey-yellow coloration with a warm beige undertone. After the rattan has dried and aired out, a clear protective coating is applied to seal the rattan canes and reduce splitting. As this is a natural coloration technique, color variations, and fading are to be expected.
• Hand-Woven Rattan Design
• Low Back Design
• Seat Cushion Included

Technical Drawings

• NovaSolo - Product Care & Cleaning
• NovaSolo - Product Finishes
• NovaSolo - Product Materials Guide
• NovaSolo - Claim Warranty

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.