Teak and Solid Hardwood Outdoor Furniture

Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects and workmanship, but does not include any small cracks in the end grain of wooden furniture. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser. After one year from the date of purchase, the customer will be responsible to packing, and all the shipping and transportation costs. A 1-Year Limited Warranty is given to all frames used in upholstered chairs, love seats, sofas, ottomans, loungers, benches and tables for commercial use. However, a 2-Year Limited Warranty is given for residential use for the same products mentioned above.

All-Weather Wicker Frames

Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser. After one year from the date of purchase, the customer will be responsible for packing and all the shipping and transportation costs. A 1-Year Limited Warranty is given to all frames used in upholstered chairs, love seats, sofas, ottomans, loungers, benches and tables for commercial use. However, a 2-Year Limited Warranty is given for residential use for the same products mentioned above.

Tuscany Limestone Collection

Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects. Anderson will be responsible, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser. After one year from the date of purchaser, the customer will be responsible to packing, and all the shipping and transportation costs. A 1-Year Limited Warranty for Commercial use and a 2-Year Limited Warranty is given for residential use for the same products mentioned above. Please see below what is not covered on the warranty.

Versailles Collection

Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects and workmanship, but does not include any small crack and den caused by third party transportation. Anderson will be responsible, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser. After one year from the date of purchaser, the customer will be responsible to packing, and all the shipping and transportation costs. A 1-Year Limited Warranty for Commercial use and a 2-Year Limited Warranty is given for residential use for the same products mentioned above. Please see below what is not covered on the warranty

Umbrella Frames & Fabrics

Anderson warrants patio umbrellas and umbrella bases to the original retail purchaser for 1 year against manufacturing defects from exposure conditions, splitting and rusting. Fabrics are warranted for 1 year. At the discretion of the manufacturer, a damaged part will be replaced free of charge (excluding shipping)with the proof of purchase.

Cushions

Anderson warrants the seat cushions to you, the original retail purchaser, for 1 year from date of purchase, against loss of resiliency. All cushioning will soften with normal use and will conform to the shape of the user. This should be considered normal wear, and not as a loss of resiliency or a manufacturing defect. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping costs from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser. All cushions orders are final. No return, no refund after the cushion is being made.

What The Warranties Do Not Cover

• Caused by abusive use
• Caused by lack of reasonable use or necessary care as well as maintenance
• Worn out and fading due to exposure to ocean air (when use at beach area)
• Normal fading of fabrics or upholstery materials
• Changes in wood color due to natural aging of the wood or sunlight exposure
• Breaking of table tops caused by umbrella
• Glass tabletops
• Cracking of tubing due to high pressure to water or freezing temperatures
• Wind damage
• Acts of Nature

Warranty and Proof of Purchase

Proof of purchase is required with the valid date of warranty only from the original buyer. Pictures or other proof may also be required to claim the warranty.

Limitation and Exceptions

All Products

These Limited Warranties provide coverage to the original purchaser and do not apply to rented use. These Limited Warranties do not apply to any merchandise purchased “as is” or second-hand nor to any merchandise purchased at a distress sale, going-out-of business sale, or from a liquidator. All warranties, express and implied, cover only normal usage. No warranty, express or implied, applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care.

100% Product Guarantee

If you’re not satisfied with our product, let us know and we’ll make it right. Within 30 days, we’ll gladly replace it, refund your money (excluding delivery and restocking charges*) or credit you for our other items. After 30 days items may be exchanged for the same product or for merchandise credit (excluding delivery and restocking charges*).

Remedy

Under these Limited Warranties, the sole liability of Anderson is limited to repair, or at its option, replacement. Anderson will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping costs from the retailer to and from Anderson to the original purchaser. After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Anderson reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

Fabrics

The fabric warranties do not cover any damage or failure of the fabric where there is evidence of excessive soiling, improper cleaning, or chemical treatment with any protective coating by the dealer or consumer, and use of such treatment voids all warranties.

Finishes

These Limited Warranties do not cover any damage to or failure of the finish resulting from alcohol or water damage, exposure to sunlight, household humidity, or incorrect application of chemical treatment or any protective coating by the dealer or consumer.

Implied Warranties

Implied warranties, including any of merchantability and fitness for a particular purpose imposed on the sale of this furniture and it parts under state law, are limited to the following duration. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

To preserve the original color from aging to a silver-grey patina, you must apply a teak sealer/protectant (not teak oil) onto your furniture. Teak Sealers are different than Teak Oil and works by sealing the existing oils present in the wood, preventing UV rays, water, contaminants and moisture from penetrating the wood. Teak Sealers provide longer lasting protection than

Teak Oils – up to one year or more and should be reapplied annually as opposed to monthly application for teak oils, does not leave an oily substance on the surface of the wood that can accumulate mildew, mold or fungus growth and does not affect the teak wood’s natural oils present or it’s color when applying with a clear teak sealer.

We only use Sunbrella® fabrics to make our cushions and parasols. Sunbrella® fabrics are widely recognized as the best for use outdoors and are used extensively for awnings, boat coverings, convertible car roofs, outdoor furniture cushions, etc. It has a Teflon® coating to help repel stains.

Color fast Sunbrella® fabric is made from 100% solution dyed acrylic fiber. The solution dying process adds color to the acrylic fibers while they are in a liquid state during manufacture, which locks in the color and prevents it fading out due to repeated washing or exposure to strong sunlight. This is the secret to Sunbrella’s easy cleaning & long life.

• Brush off loose dirt
• Hose down with clean cold water
• Prepare a cleaning solution of a mild, natural soap (not a detergent) in water
• Apply the cleaning solution using a soft bristle brush
• Allow the soap to soak in
• Rinse thoroughly with clean cold water
• Air dry only and never apply heat to the fabric

We recommend leaving cushion covers on the cushions for cleaning rather than removing and putting them in a washing machine.

• Wash using natural soap (not a detergent) and rinse using cold water
• Air dry only and never apply heat to the fabric
• Never put Sunbrella fabrics in a tumble dryer

Sunbrella® fabrics will not support the growth of mildew, but dirt on the fabric can lead to mildew growth, this makes regular cleaning important. There is no set frequency for the cleaning of Sunbrella fabric, which is largely determined by the local environment and the frequency and care with which it is used. Cleaning is required less frequently in a dry environment than in a humid one around heavy foliage. If stubborn stains persist you can use a diluted chlorine bleach/soap mixture for spot cleaning of mildew and other similar stains. Prepare a special cleaning mixture and proceed as follows:

• 114 grams / 4oz of chlorine bleach
• 56 grams / 2oz of natural soap
• 4.54 liters / 1 gallon of water
• Clean with a soft bristle brush
• Allow the mixture to soak in for up to 20 minutes
• Rinse thoroughly with clean cold water
• Air dry and repeat the process, if necessary

Sunbrella® fabrics have been tested and proven to provide up to 98% uv protection from the harmful effects of the sun, depending on the depth of color. White and lighter colored fabrics provide less protection than darker fabrics do. This protective factor is inherent to the product and will not be reduced by usage and/or exposure of the fabric to the sun.

Our cushions supplied outside of the North American market use two different types of fire resistant Sunbrella® fabric. Firstly, Sunbrella® firesist that has fire resistance built into the fabric during manufacture and appears visually the same on the right and wrong side. Secondly, standard Sunbrella® furniture fabric with a fire retardant coating applied to the reverse of the fabric, which appears as a rubbery surface. Neither fabric will melt or drip if exposed to heat and both are inherently flame retardant. All our Sunbrella® cushion covers and parasol canopies comply with the UK Furniture & furnishings (fire safety) regulations 1988.