• Toilets provided by Mingyoung Conservation Inc. (“DUKO™”) comes with a limited ten-year warranty on chinaware, a limited five-year warranty on all mechanical parts of the toilet, and a limited one-year warranty on the toilet seat if included with product.
• Ceramic sinks and stainless steel sinks provided by DUKO comes with a limited ten-year warranty on the whole set.
• Faucets, shower sets, and bathtub faucets provided by DUKO comes with a limited one-year warranty on the whole part.

Mingyoung Conservation Inc (DBA DUKO) is a Multinational Corporation that specializes in designing, marketing, and servicing ceramic bathroom products. They provide not only DUKO Brands products, but also offer OEM/ODM/CFR/PPD trade terms.

Throughout the years, Duko have earned huge reputation in the North America market with outstanding product quality and competitive product price. By building a rigorous Quality Control team, we ensure that every single product is timely-tested. They also implement another comprehensive inspection before shipping. Duko provide detailed report to let our clients get informed about their product at any time.

Products

Duko products are engineered with artistic design, demanding materials, and elaborate manufacturing. With the focus on water saving and product quality, they deliver both highly conservative and valuable products to your day-to-day life.

Duko main product line contains one-piece and two-piece toilet, bathroom sink with different configurations including drop-in, undermount, vanity, and pedestal one, as well as bathtub and faucet. Duko also manufacture commercial ceramic products, such as commercial urinal, flush valve, commercial toilet, and sink.

All of the toilets and sinks are IAPMO tested and meet or exceed cUPC® standards. They have joined the U.S. Environmental Protection Agency’s (EPA’s) WaterSense® program and became a partner. Duko aim at providing BEST customer services operated as well as HIGHEST product quality with our professionalism and enthusiasm.

Environmental Responsibility

At DUKO Plumbing Fixtures, believe that successful companies need healthy societies. They embrace the concept of corporate social responsibility as a tool that provides an integral view of business and society.

It is Duko's responsibility to strategically utilize their expertise and resources to run a competitive and profitable business, while at the same time adding value to the communities in which Duko operate by preserving our planet’s natural resources and empowering our people.

Many of Duko products comply with one or more of the following testing standard designations:

Core Environmental Values

• Duko are committed to proactive involvement in activities directed toward the preservation and conservation of our natural resources.
• Duko are committed to operating their facilities in compliance with all applicable environmental laws and regulations.
• Duko are committed to working with their employees, customers, and suppliers to design products, processes, equipment, and packaging that are environmentally friendly and economically viable.

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.