The MASTERPAN 12" (30cm) Carbon Steel Wok is a must have for any kitchen and is crafted from carbon steel with a wooden handle, and then finished with a superior non-stick coating. It has deep 3.5” sides that reduces easy spillage and splatter when frying, braising, sauteing or steaming your favourite Asian dishes. The sleek style and ultra durability fulfills all your cooking desires.

Part of our Classico Series, the wok boasts a streamlined look and ergonomic wooden handle and comes including a tempered glass lid and 2 wooden utensils, making it an ideal addition to any kitchen and your cooking needs. Cookware that is guaranteed to perform as amazing as it looks!

Features

• HEALTHY COOKING: using Whitford’s Xylan Plus superior non-stick coating, this non-stick is free of PFOA, lead, cadmium and toxic metals, and conforms to U.S. food and safety standards. Easy to cook using virtually no or very little butter or oil allowing for healthy cooking. Food comes right off the pan so it makes cooking more enjoyable and cleaning up a breeze.
• USE ON ANY HEAT SOURCE: the flat bottom allows it to be placed evenly over any size stove top cooking hob and is suitable for all heat sources including induction, gas, solid plate, ceramic, electric, radiant ring, and halogen. The warp-resistant flat base provides for a wobble free, fast, even heating and an easy clean up. You will not be disappointed by this wok.
• HIGH QUALITY HANDLE & MATERIALS: don’t be fooled by “ultra-light weight” advertising when it comes to woks as heavier is definitely better. At over 3 lbs (4.5 lbs with glass lid) with a flat base it provides for even heat distribution allowing you to cook your favourite dishes effortlessly. A lighter and thinner wok will just burn food easily. Exclusively designed with carbon steel and a top of the line ergonomic wooden handle that is sleek looking, stays cool, contoured for a relaxed and comfortable grip, and triple riveted for extra sturdiness. A must-have in any kitchen.
• DISHWASHER SAFE: made for everyday use and easy to clean. Once you're done cooking and the wok cools down, you can put it in the dishwasher or just place it under hot water for an easy clean. We always recommend hand washing vs dishwasher as it increases the life cycle of any non-stick coating.
• PERFECT GIFT: set includes wok, tempered glass lid, wooden spatula & spoon, all packed in a beautiful colour gift box. Makes for the perfect gift.

Specifications

Warranty

Limited Lifetime Warranty

Filing a Claim

in the event of any claim for one of our products please email warranty@masterpan.com a picture of the damage/s and let us know the problem. Please also send us pictures of the top and bottom of the pan as we need to validate the normal wear and tear condition of the pan. Our Warranty Team will respond to your claim as soon as possible.

Covers

Our warranty covers your product/s from any material or workmanship defects at time of production and its non-stick coating under normal and non-professional use as mentioned in this care guide.

Does Not Cover

Our warranty does not cover damages to your product/s from excessive commercial use, normal wear and tear, deterioration due to dishwasher use, improper use such as accidents, boiling dry, over-heating an empty pot/pan, misuse, abuse, commercial or non-consumer use, overheating due to pro-longed use, scratches from metal utensils or objects, stains from certain food products, and improper cleaning. Ensure proper use of your product to validate this warranty.

Final Decision

In the event of any claim we reserve the right of the final decision of either repair, replacement (or if no longer in stock a replacement) or refund of purchase price paid in part or whole depending on the nature of the damage.

Cost

In the event of a repair or replacement there will be no charge besides shipping and handling cost. The cost of returning the product to MASTERPAN is up to the customer. The cost of shipping and handling a replacement is a flat US$9.99 per product that is under warranty.

Improper Use

We do not cover any incidental or consequential damages arising from any direct or indirect use or dropping of our product/s. Our warranty does not cover any third party liability damage that may arise from improper use or handling of our product/s such as damage to personal property, bodily parts, flooring, etc., by accidental dropping of our product/s or damage to other product/s by improper storage of our product/s.

Cosmetic Damage

This warranty does not cover scratches or damage that is merely cosmetic or minor in that it does not significantly affect the performance of the product/s itself. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal.

Non-Stick Replacement Guarantee

Every non-stick coating will eventually wear out depending on usage and no company can guarantee that but what we guarantee is that if it wears out within 12 months of purchase because you used our pan everyday then we will offer you a brand new pan at half the price to replace your old one. So for example you purchased a new pan for US$29.99 and the non-stick coating wore out due to normal wear and tear and you want to replace it, simply just email us a copy of your invoice and picture of the pan and we will send you a brand new pan for only US$14.99 + US$9.99 for the shipping and handle so you get a brand new pan to use.