MASTERPAN’s primary goal is to make cooking fun, healthy, and convenient for everyone. This is why we use good quality materials, coatings, and manufacturing process for all our products. This is clearly shown in our new and innovative Multi-Use Smoker Wok that comes with our special smoker box and drip tray designed specially to allow smoke to escape thru the holes on the side. Also includes a built in thermometer gauge and smoker vent on the lid to allow for temperature monitoring and control.

Don’t limit yourself to just smoking meat in a traditional smoker when you can use our unique smoker wok to smoke your meat one day and then steam your vegetables right after.

Features

• CHEF TESTED: chef Mike Ledesma of PERCH restaurant in Richmond, VA., put our smoker wok to the test and loved it. Watch him smoke scallops and stir fry broccolini and clams on our video.
• INDOOR & OUTDOOR MULTI-USE: smoke, steam, stir-fry and deep-fry fish, meat, vegetables on your stove-top or outdoor grill.
• ACCESSORIES INCLUDED: includes our high dome lid, unique design smoker box, drip tray, steaming rack, thermometer gauge and smoke vents. HIGH DOME COVER: for maximum capacity allows you to smoke or steam an entire chicken.
• STEAMER RACK: included for healthy steam cooking.
• HEAT SOURCE: suitable for any heat source including induction.
• SAFE & DURABLE: approved to FDA standards our wok is made from stainless steel without any coatings and is PTFE, PFOA, lead, cadmium and heavy metal free.
• RIVETED HANDLES: stainless steel riveted handles for extra durability and long lasting.
• USE AND CARE GUIDE: stainless steel riveted handles for extra durability and long lasting.
• PERFECT GIFT: scomes in a beautiful color gift box so makes for a perfect gift for that someone special on their birthday, mothers day, fathers day, X'Mas or just to say you love them.

Specifications

Warranty

Limited Lifetime Warranty

Filing a Claim

in the event of any claim for one of our products please email warranty@masterpan.com a picture of the damage/s and let us know the problem. Please also send us pictures of the top and bottom of the pan as we need to validate the normal wear and tear condition of the pan. Our Warranty Team will respond to your claim as soon as possible.

Covers

Our warranty covers your product/s from any material or workmanship defects at time of production and its non-stick coating under normal and non-professional use as mentioned in this care guide.

Does Not Cover

Our warranty does not cover damages to your product/s from excessive commercial use, normal wear and tear, deterioration due to dishwasher use, improper use such as accidents, boiling dry, over-heating an empty pot/pan, misuse, abuse, commercial or non-consumer use, overheating due to pro-longed use, scratches from metal utensils or objects, stains from certain food products, and improper cleaning. Ensure proper use of your product to validate this warranty.

Final Decision

In the event of any claim we reserve the right of the final decision of either repair, replacement (or if no longer in stock a replacement) or refund of purchase price paid in part or whole depending on the nature of the damage.

Cost

In the event of a repair or replacement there will be no charge besides shipping and handling cost. The cost of returning the product to MASTERPAN is up to the customer. The cost of shipping and handling a replacement is a flat US$9.99 per product that is under warranty.

Improper Use

We do not cover any incidental or consequential damages arising from any direct or indirect use or dropping of our product/s. Our warranty does not cover any third party liability damage that may arise from improper use or handling of our product/s such as damage to personal property, bodily parts, flooring, etc., by accidental dropping of our product/s or damage to other product/s by improper storage of our product/s.

Cosmetic Damage

This warranty does not cover scratches or damage that is merely cosmetic or minor in that it does not significantly affect the performance of the product/s itself. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal.

Non-Stick Replacement Guarantee

Every non-stick coating will eventually wear out depending on usage and no company can guarantee that but what we guarantee is that if it wears out within 12 months of purchase because you used our pan everyday then we will offer you a brand new pan at half the price to replace your old one. So for example you purchased a new pan for US$29.99 and the non-stick coating wore out due to normal wear and tear and you want to replace it, simply just email us a copy of your invoice and picture of the pan and we will send you a brand new pan for only US$14.99 + US$9.99 for the shipping and handle so you get a brand new pan to use.