The MASTERPAN Chef’s Series 12” Wok is built to benefit your relationship with food. Its ingenious 3-ply construction (stainless/aluminum/stainless) lasts significantly longer than your usual non-stick cookware, and can be used worry-free on any heat source, induction included, with mouthwatering results. This superior combination cooking surface boasts intelligent “snowflake technology” that rises above its superior non-stick surface—it is specially designed to balance heat distribution flawlessly throughout the entire pan, so you can sear and brown foods without the hassle of it sticking to the surface!

The ILAG non-stick Swiss technology premium coating is PFOA, lead, cadmium, and heavy metal free, and scratch-resistant, so go ahead and use those metal utensils. The pan also features an ergonomically designed handle, and is dishwasher safe.

Features

• USE METAL UTENSILS: 100% scratch resistant, hybrid stainless design. metal utensil safe-won't scratch or alter cooking surface.
• BEST OF BOTH WORLDS: cooks like stainless steel with the advantages of non-stick cleanup
• A LEVEL ABOVE: textured stainless steel pixels rise above the non-stick surface for top tier browning; features riveted ergonomic handle
• 3-PLY CONSTRUCTION: stainless/aluminum/stainless; suitable for all cooktops including induction HEALTHY COOKING: uses Swiss manufacturer's ILAG Premium non-stick coating which is PFOA, lead, cadmium, and heavy metal free and complies with all U.S. F.D.A. requirements and standards. Longer lasting then your basic unbranded coating.
• OVEN and DISHWASHER SAFE: oven safe upto 180C (360F) for upto 30 minutes. Once you're done cooking, you can put it in the dishwasher or place it under hot water for an easy clean.

Specifications

Warranty

Limited Lifetime Warranty

Filing a Claim

in the event of any claim for one of our products please email warranty@masterpan.com a picture of the damage/s and let us know the problem. Please also send us pictures of the top and bottom of the pan as we need to validate the normal wear and tear condition of the pan. Our Warranty Team will respond to your claim as soon as possible.

Covers

Our warranty covers your product/s from any material or workmanship defects at time of production and its non-stick coating under normal and non-professional use as mentioned in this care guide.

Does Not Cover

Our warranty does not cover damages to your product/s from excessive commercial use, normal wear and tear, deterioration due to dishwasher use, improper use such as accidents, boiling dry, over-heating an empty pot/pan, misuse, abuse, commercial or non-consumer use, overheating due to pro-longed use, scratches from metal utensils or objects, stains from certain food products, and improper cleaning. Ensure proper use of your product to validate this warranty.

Final Decision

In the event of any claim we reserve the right of the final decision of either repair, replacement (or if no longer in stock a replacement) or refund of purchase price paid in part or whole depending on the nature of the damage.

Cost

In the event of a repair or replacement there will be no charge besides shipping and handling cost. The cost of returning the product to MASTERPAN is up to the customer. The cost of shipping and handling a replacement is a flat US$9.99 per product that is under warranty.

Improper Use

We do not cover any incidental or consequential damages arising from any direct or indirect use or dropping of our product/s. Our warranty does not cover any third party liability damage that may arise from improper use or handling of our product/s such as damage to personal property, bodily parts, flooring, etc., by accidental dropping of our product/s or damage to other product/s by improper storage of our product/s.

Cosmetic Damage

This warranty does not cover scratches or damage that is merely cosmetic or minor in that it does not significantly affect the performance of the product/s itself. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal.

Non-Stick Replacement Guarantee

Every non-stick coating will eventually wear out depending on usage and no company can guarantee that but what we guarantee is that if it wears out within 12 months of purchase because you used our pan everyday then we will offer you a brand new pan at half the price to replace your old one. So for example you purchased a new pan for US$29.99 and the non-stick coating wore out due to normal wear and tear and you want to replace it, simply just email us a copy of your invoice and picture of the pan and we will send you a brand new pan for only US$14.99 + US$9.99 for the shipping and handle so you get a brand new pan to use.